Cramming Settlement for Consumers Announced
May 12, 2015: The FCC, along with the CFPB and state attorneys general, announced that Verizon Wireless will pay $90 million and Sprint Corporation will pay $68 million to settle investigations that revealed the companies billed customers millions of dollars in unauthorized third-party premium text messaging services. With these two cramming cases, the FCC, working together with the Consumer Financial Protection Bureau, the Federal Trade Commission, and states’ attorneys general has brought a total of $353 million in penalties and restitution against the U.S.’s four largest wireless carriers, structuring these settlements so that $267.5 million of the total will be returned to affected customers.
Consumers can submit claims through www.sprintrefundpsms.com and www.cfpbsettlementverizon.com. Consumers with questions about the redress programs can call 1-877-389-878 for the Sprint case, or 1-888-726-7063 for Verizon.
AT&T customers can submit claims through www.ftc.gov/att or call 1-877-819-9692 for more information.
T-Mobile customers can submit claims through www.t-mobilerefund.com.